The management of subscriptions forms the core of the Prenax suite of services.
Processing of all orders: We’ll process all your subscription orders at the our negotiated publisher rate or your negotiated corporate rate - whichever is lower. Potential bulk deals are identified, negotiated and cost allocated accordingly.
Management of all invoices: We will check publisher invoices for accuracy against purchase orders, and ensure that cost centre allocation is correctly calculated. Any error or lack of care anywhere in the lifecycle of a subscription will turn up in the invoice. A faultless invoice is proof of careful attention to detail throughout the whole process. EDI and automatic invoice uploading is easy with Prenax.
Processing of all claims: Whether they are online access issues, technical difficulties, or typical print-related issues, all claims are handled by your Customer Service Executive, not outsourced to some far-off country. Nor do we “bundle” them centrally prior to offshore processing. Prenax has the most efficient and effective claim handling process in the industry.
Processing of all renewals: Most organisations have renewal dates spread throughout the year, with bulk deal contracts having a common renewal date. These contracts may be global, with the price dependent on the number of users. We’ll manage renewals the way you want to – line by line through the online system, or automated in bulk – it’s your call.
Providing online management reports: You will have a huge advantage with the accurate reporting we provide through Prenax Online. Standard “one click” reports give you clear and exportable real-time reports on all aspects of your spend via Prenax. You can easily customise your reports online – giving you valuable Management Information on trends and budgets.
Managing direct deals: When you engage Prenax as your vendor management partner, we will pass all discount on to you. This “non-agency” approach allows a three-way communication between the client, the publisher and Prenax. Each publisher and client has a slightly different way of operating, but Prenax finds the most efficient way of working together, ensuring the continued smooth running of all contracts.
Manage and access anywhere